# Store Policies
**Last Updated: June 9, 2026**
Welcome to Trusting the Anchor. We want your experience with our store to be clear, honest, and straightforward. Because our products are made to order, please read the policies below before placing an order.
By using this website or purchasing from Trusting the Anchor, you agree to the policies listed on this page.
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## 1. About Our Products
Trusting the Anchor sells faith-based apparel, accessories, home goods, and related products.
Most items in our store are made to order through trusted print-on-demand production partners. This means your item is created after your order is placed. We do not keep most products in stock or ship them from our own inventory.
Because each item is made specifically for your order, production and shipping times may vary.
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## 2. Order Processing
Once your order is placed, it is submitted for production.
Most orders enter production quickly. Because of this, we may not be able to cancel or edit an order once it has been submitted.
Please carefully review the following before completing checkout:
* Product
* Size
* Color
* Quantity
* Shipping address
* Email address
If you notice an issue with your order, contact us as soon as possible. We will do our best to help, but changes are not guaranteed once production has started.
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## 3. Shipping Policy
All Trusting the Anchor products are made to order and fulfilled by our production partners.
Orders include two stages:
1. **Production time** — the time needed to create your item.
2. **Shipping time** — the time needed for the carrier to deliver your order after production is complete.
Most products are produced within a few business days, but production times can vary depending on the item, order volume, product availability, holidays, and other factors outside our control.
Shipping rates and delivery estimates are calculated at checkout based on the product, shipping method, and delivery address.
Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.
### Shipping Delays
We are not responsible for carrier delays, weather delays, customs delays, holiday delays, or incorrect shipping information entered at checkout.
If your package appears delayed, please check the tracking information first. If the tracking has not updated for an extended period, contact us and we will help review the issue.
### Wrong Address
Customers are responsible for entering a complete and accurate shipping address.
If an order is returned, lost, or delayed because of an incorrect or incomplete address, we may not be able to offer a free replacement or refund.
Please double-check your shipping address before placing your order.
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## 4. Return & Replacement Policy
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse.
This includes, but is not limited to:
* Ordering the wrong size
* Ordering the wrong color
* Changing your mind
* Not liking the fit
* No longer wanting the item
* Accidentally ordering the wrong product
Please review the product description, sizing information, colors, and checkout details before placing your order.
### Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, contact us within **30 days of delivery**.
Please include:
* Your order number
* A description of the issue
* Clear photos showing the problem
* A photo of the packaging if the item arrived damaged
If the issue is confirmed, we will work with our production partner to offer a replacement, reprint, or refund when appropriate.
You do not need to contact our production partner directly. Please contact Trusting the Anchor first so we can handle the issue for you.
### Lost Packages
If your order appears lost in transit, contact us with your order number and tracking information.
We will review the tracking and work with our production partner when possible. Lost-package resolutions depend on the tracking status, delivery address accuracy, carrier information, and production partner policies.
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## 5. Cancellations
Orders may only be canceled if production has not started.
Because many orders are sent to production quickly, cancellation requests are not guaranteed.
If you need to request a cancellation, contact us immediately after placing your order.
Once an order has entered production, we cannot guarantee cancellation, refund, or order changes.
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## 6. Privacy Policy
We respect your privacy.
When you place an order or use our website, we may collect information needed to process your order and provide customer support.
This may include:
* Name
* Email address
* Billing address
* Shipping address
* Phone number, if provided
* Order details
* Payment-related information
* Website usage information
We use this information to:
* Process orders
* Fulfill and ship products
* Send order updates
* Respond to customer service requests
* Improve our website and store
* Meet legal, tax, and business obligations
Payment information is processed through secure third-party payment providers. Trusting the Anchor does not store your full payment card information.
We do not sell your personal information.
Some information may be shared with trusted service providers, such as payment processors, WooCommerce, shipping providers, email tools, and print-on-demand production partners, only as needed to operate the store and fulfill orders.
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## 7. Terms of Service
By using this website or purchasing from Trusting the Anchor, you agree to use the site lawfully and respectfully.
You agree not to:
* Use this website for fraudulent activity
* Attempt to interfere with the website’s operation
* Copy, steal, or misuse our designs, images, branding, or written content
* Place false or unauthorized orders
* Abuse our customer service or policies
We reserve the right to refuse or cancel orders if fraud, abuse, pricing errors, product issues, or other problems are discovered.
Product photos, mockups, and colors may vary slightly depending on screen settings, production methods, garment type, and print provider.
We do our best to describe products accurately, but we do not guarantee that every product image, color, or description will appear exactly the same on every device.
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## 8. Intellectual Property
All Trusting the Anchor designs, logos, images, written content, product concepts, and branding are owned by Trusting the Anchor unless otherwise stated.
You may not copy, reproduce, resell, modify, or use our designs or branding without written permission.
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## 9. Limitation of Liability
Trusting the Anchor is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, shipping delays, carrier issues, or third-party service interruptions.
Our responsibility for any order issue is limited to the amount paid for the product involved in the issue, unless otherwise required by law.
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## 10. Policy Updates
We may update these Store Policies from time to time.
Changes will be posted on this page with an updated date. Continued use of the website or store after changes are posted means you accept the updated policies.
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## 11. Contact Us
If you have questions about your order or these policies, please contact us through our website contact page.
Please include your order number when contacting us about an order issue.
**Trusting the Anchor**
Anchored by His Word, Guided by His Truth